Last Updated: May 5, 2024
Thank you for shopping with [monos]. We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, you may request a return according to the policy below.
Return Period
We accept returns within 30 days of the delivery date. Items must be returned within this period to be eligible for a refund or exchange.
Return Requirements
To be eligible for a return, your item must meet the following conditions:
The item must be unused, unworn, and in its original condition.
The item must include all original packaging, tags, accessories, and included materials.
Products showing signs of wear, damage, washing, alteration, or misuse may not be accepted.
Non-Returnable Items
Certain products cannot be returned, including:
Final sale items
Gift cards
Personalized or customized products
Items damaged due to improper use
Return Process
To start a return, please contact our customer service team at
Please include your order number and the reason for your return request. Our team will provide return instructions after reviewing your request.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service when returning items. [Brand Name] is not responsible for packages lost during return shipment.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed within 1 business days and will be credited back to your original payment method.
Please note that your bank or credit card provider may require additional processing time before the refund appears on your account.
Exchanges
If you need to exchange an item for a different size, color, or product, please contact our customer support team. Exchanges are subject to product availability.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will review the issue and provide an appropriate solution.
Order Cancellation
Orders can be canceled within 24 hours after purchase. After this period, the order may have already entered processing and cannot be canceled.
Contact Us
If you have any questions regarding returns, please contact us
Thank you for choosing [monos].